Welcome to Svetlana Beauty and Care. These Terms of Service apply to all treatments, bookings and purchases you make with us — online and in the salon. By booking an appointment or purchasing a product, you agree to the following terms.
Contents
1. Definitions
- Salon: Svetlana Beauty and Care, trading as "By Svetlana", registered with the Dutch Chamber of Commerce (KvK).
- Client: the natural person who books an appointment, purchases a product, or uses our services.
- Treatment: any beauty treatment offered by the salon (facials, brow shaping, microneedling, etc.).
- Website: bysvetlana.nl and the online booking system.
2. Applicability
These Terms apply to every agreement between the salon and the client, regardless of whether the appointment is made online, by phone, by email, or in the salon. Deviations are only valid if confirmed by the salon in writing.
3. Treatments & services
Our treatment offerings, prices, and durations are published on the website. The salon reserves the right to modify offerings, prices, or durations at any time. The price shown at the time of booking is binding for that appointment.
Duration of the treatment
The listed duration is an indication. The salon will make every effort to complete the treatment within that time, but may deviate based on individual client needs.
4. Booking an appointment
Appointments may be booked via the online booking form, by email, phone, WhatsApp, or in person. An appointment is only definitive after the client receives a confirmation (by email or otherwise).
Re-confirmation
The salon may request re-confirmation up to 24 hours before the appointment. If the client does not respond in time, the salon reserves the right to release the slot.
5. Cancellation & late arrival
Cancellation: free of charge up to 24 hours before the appointment. Cancellations within 24 hours or no-shows (not appearing without notice) allow the salon to charge 50% of the treatment amount as compensation. A second no-show within 6 months may result in the full amount being charged, or a prepayment being required for future appointments.
Late arrival
If you arrive more than 15 minutes late, the salon may shorten the treatment or reschedule it. The full treatment fee remains due unless otherwise agreed.
Cancellation by the salon
In exceptional cases (illness, force majeure) the salon may cancel or reschedule. A new appointment will be proposed. The salon is not liable for any indirect costs the client may incur.
6. Prices & payment
All prices are in euros and include VAT, unless stated otherwise. Payment is made directly after the treatment in the salon (cash or PIN) or in advance online via Mollie (iDEAL, credit card, Apple/Google Pay).
Invoices
Business clients may request an invoice. Please mention this when booking.
Price changes
Prices may be adjusted without prior notice. For confirmed appointments, the original price applies.
7. Gift cards
- Gift cards are valid for 2 years from the date of purchase.
- Not exchangeable for cash.
- Partial redemption is allowed; the remaining balance remains valid until the expiration date.
- Lost or stolen cards will not be replaced — keep the unique code safe.
- Gift cards cannot be combined with other discounts or special promotions unless explicitly stated.
8. Products & returns
Products sold (skincare, accessories) are available in the salon or via the website. Statutory warranty applies according to Dutch consumer law.
Product returns
- Unopened products: 14-day cooling-off period, returned to the salon in original packaging.
- Opened / used products (skincare): due to hygiene, these are not returnable unless demonstrably defective.
- Return shipping costs are borne by the client unless otherwise agreed.
9. Loyalty points
Loyalty points are earned with each treatment or purchase and are linked to the registered client profile. Points:
- are personal and non-transferable;
- have no cash value and can only be redeemed for discounts on treatments or products in the salon;
- expire after 24 months of inactivity;
- may be adjusted by the salon in terms of ratio, upon prior notice.
10. Health & contraindications
The client is required to inform the salon before the treatment about:
- medical conditions, allergies or skin sensitivities;
- pregnancy or breastfeeding;
- use of certain medications (e.g. blood thinners, antibiotics, isotretinoin);
- recent cosmetic procedures (peelings, laser, botox, fillers) — a minimum 2-week interval is recommended.
The salon reserves the right to refuse a treatment if there is any doubt about safety. If the client withholds relevant information, the salon is not liable for any consequential damage.
11. Liability
The salon makes every effort to perform treatments professionally and safely. The salon's liability is limited to the amount of the treatment. Indirect damages (lost income, immaterial damages) are excluded.
The salon is not liable for:
- reactions to products the client already has at home, when not purchased at the salon;
- damage caused by concealed medical conditions;
- loss or theft of personal belongings in the salon.
12. Complaints
Complaints about a treatment or product must be reported in writing by email within 7 days. The salon aims to respond within 14 working days.
If the parties cannot reach a resolution together, the client may turn to the ANBOS disputes committee or the competent court.
13. Privacy
The salon respects client privacy and processes personal data in accordance with the GDPR. See our Privacy Policy for more information about which data we process and why.
14. Changes
The salon reserves the right to modify these terms. The most current version is always available via this page. Changes apply to new appointments from the date of publication.
15. Governing law
All agreements with the salon are governed exclusively by Dutch law. Disputes are preferably resolved by mutual agreement. If this fails, the competent court in the Netherlands has exclusive jurisdiction.
16. Contact
Questions about these terms or about a treatment?
- Svetlana Beauty and Care
- Website: bysvetlana.nl
- Email: info@bysvetlana.nl